Logitech shines where Monster Cable failed

Wednesday, November 19th, 2008

Matt is currently working as a writer for TechCrunch. Matt Burns is a family man first and attempts to be a writer second. Born and raised in the heart of the automotive world, only cars eclipse his love of gadgets. He previously wrote for Engadget and EngadgetHD before moving into the party house that is TechCrunch. He learned the retail... → Learn More

Remember a few weeks back when my Monster Central remote suddenly stopped working? If you didn’t, its no biggie, I still love ya. Anyway, here is a nice story about how Logitech handled a similar out of warranty issue with a Harmony remote. Instead of sending the guy packing and with the advice to buy a new remote – like Monster Cable did with me – they shipped him a brand spanking new remote. Yeah, I’m still a little burned that Monster didn’t do anything for me so it’s nice to see a company actually care about their customers. Oh, and by the way, the Monster Remote is made by Logitech just supported by a Monster Cable. Food for thought.

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