HP is hard at work trying to fix that pesky reboot problem brought about by Windows XP SP3. It already has a step-by-step troubleshooter on its Web site, and it’s working on a patch to fix the problem full-stop. (Users can enter SP37394 in HP’s search engine, which will point to the patch once it’s released.)
The preliminary reason for all these headaches? It seems Intel drivers were mistakingly installed on systems with AMD processors, causing all sorts of chaos.