We’ve heard that the service’s web interface went down several days ago, although the backups continued to function. But as of yesterday, everything appears to have gone down except for the telephone support, which doesn’t provide any information beyond an assurance that the engineering team is working on the problem (with no ETA for when it will be resolved).
This isn’t the greatest start for a service that absolutely needs reliability to survive.
Are you an HP Upline user? Please share your experience in the comments.
Update: Here’s an email sent to users:
Dear HP Upline Service subscriber,
On Thursday, April 17th, HP suspended operation of the HP Upline Service.
We fully anticipate that suspension of the Upline Service will be temporary
and short in duration, and will notify you when the Upline Service is
Please accept our sincere apology for this unanticipated interruption of
your access to the Upline Service. We appreciate your patience as we launch
this new service, and are working hard to minimize inconvenience caused by
this service interruption.
If you are a resident of the United States, your subscription will remain in
effect and you will be able to continue using the Upline Service for the
duration of your subscription period once the Upline Service is operational
again. Thank you for your patience, and we look forward to providing you
with the HP Upline Service.
If you are not a resident of the United States, we regretfully must inform
you that the initial launch of the HP Upline Service was intended for United
States residents only. Unfortunately, our filtering tools did not
adequately screen for subscribers residing outside of the United States. We
thank you for your early adoption of the Upline Service, and look forward to
being able to provide the HP Upline Service to you when we launch it in your
country of residence. Since the HP Upline Service is presently offered for
use within the United States only, we will be discontinuing your current
subscription. After we notify you that the Upline Service is operational
again, you will have a limited period of time to access and download files
that you have uploaded onto the HP Upline Service servers. After that time
period, you will no longer have access to your present HP Upline Service
account. If you would like to be contacted by us when the HP Upline Service
is made available in your country of residence, please send us an email at
firstname.lastname@example.org. We apologize for any inconvenience.
The HP Upline Team