GrandCentral Offline: If You Wanna Be A Phone Company, You Can't Go Dead

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GrandCentral, Google’s $50 million phone company, has been down all morning (see overview of service here). And that means every single user who has started using their GrandCentral phone number isn’t able to receive any calls. Users are complaining on Twitter, and I’ve confirmed this as well by simply calling friends who use the service. Calls will not go through.

We’ve noted problems with the service in the past, but never a general outage. The site is down. The service is down. Everything appears to be offline.

If you want to be a phone company, and get your users to rely on you to manage all of your incoming calls, this simply cannot happen. There are undoubtedly going to be a lot of very upset homeless people this morning, as well as GrandCentral’s other users.

GrandCentral’s blog is offline as well. If Google wants users to take the service seriously in the future, they should make some kind of announcement on their main blog letting users know what happened and when they can expect the service to be back.

Update:
service is back online sometime before noon PST. Still no word from them on the cause of the outage.

Update 2: Cofounder Craig Walker posts the following on the GrandCentral blog:

I wanted to write a quick note to all the GC users and apologize for the service interruption this morning. We had a power issue at our current colo facility and it knocked us off line for a few hours. Unfortunately I’ve been up in the mountains with the family this weekend and had no cell/internet coverage so couldn’t respond earlier. I did want to let you know that we were able to restore the service by noon today and are working extremely diligently to make sure this won’t occur in the future. We’ll do a better job keeping you informed in the future, not only about service related issues but also about upcoming features, soliciting your feedback, and generally making sure that you, the GC user, is well informed as to what’s going on with the service.

Thanks for your patience with us and we’ll continue to work to make the service better by the day. – Craig Walker

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