I’ve never had good luck with Dell’s customer service, it’s one reason why I just don’t recommend their products. One great example of this is a letter a young man named K sent to the Consumerist, detailing how Dell Support destroyed his old laptop while trying to troubleshoot his new one, and finally sent out a replacement.

Good on them, you say, for making good on that. The problem was the new laptop had human pubic hairs stuck in the keyboard.

Ew.

Normally when a computer maker gets a return it’s refurbished before being sent to another customer, but this one obviously, well, wasn’t. Or, if it was, it was refurbished in some hairy dude’s bathroom.

Dear Dell, if you ever send me a replacement laptop, I would love it if it wasn’t first someone’s porno machine. Thanks!