Now this is how you run a company. Daniel R. Hesse is the newly appointed CEO of Sprint, a company not known for its customer service skills. At the first operations meeting he oversaw, he noted customer service wasn’t on the agenda at all. He made it the first thing they discussed.
We’re hopeful Hesse can turn Sprint’s rep around. It’s known to be a stickler to customers as far as service goes, and has traditionally been one of the worst “nickel and dimers” in the industry.
We’ve never been big Sprint fans, and the customer service is a huge part of why. We’ll be watching, and we’d love to see things get better.
Sprint’s Wake-up Call [Business Week]