Remote smartphone support: Crazy good idea

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I popped by the LogMeIn booth today take a look at their RescueMobile package for smartphones. Essentially, the service lets technicians take control of a smartphone remotely, accessing all of its functions and repairing it over the air.

LogMeIn Rescue+Mobile simulates a remote smartphone on a support technician’s local computer, who can then manipulate the screen, use its keypad, and control it as if it were in his own hands — all over the web. Rescue+Mobile supports all Windows 5 and 6 mobile devices, with full phone simulations available for many popular models.

It seems to have been around for a while but this is the first I’ve seen of it. Anyone tried it?

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