Remote smartphone support: Crazy good idea

Wednesday, February 13th, 2008

Biggs is the editor of TechCrunch Gadgets. Biggs has written for the New York Times, InSync, USA Weekend, Popular Mechanics, Popular Science, Money and a number of other outlets on technology and wristwatches. He is the former editor-in-chief of Gizmodo.com and lives in Bay Ridge, Brooklyn. You can Tweet him here and G+ him here. Email him directly at john@techcrunch.com. → Learn More

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I popped by the LogMeIn booth today take a look at their RescueMobile package for smartphones. Essentially, the service lets technicians take control of a smartphone remotely, accessing all of its functions and repairing it over the air.

LogMeIn Rescue+Mobile simulates a remote smartphone on a support technician’s local computer, who can then manipulate the screen, use its keypad, and control it as if it were in his own hands — all over the web. Rescue+Mobile supports all Windows 5 and 6 mobile devices, with full phone simulations available for many popular models.

It seems to have been around for a while but this is the first I’ve seen of it. Anyone tried it?

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