I’m all about “Takin’ it to the top” to get your stuff fixed. If I have a problem with customer service, I have no compunction against asking for a supervisor. Jon, writing to Consumerist, had no scruples about this either. When his Xbox 360 started acting up, he wrote to Kathleen Hogan, VP of Customer Service, as well as the big man Gates himself.
The results? A new Xbox 360, that worked. We can’t say this will happen for everyone, but it’s good to know Mr. Gates checks his email once in awhile, yes?
Emailing Bill Gates Results In New XBOX [Consumerist]
- Bio Bill Gates is a technologist, business leader, and philanthropist. He grew up in Seattle, Washington, with an amazing and supportive family who encouraged his interest in computers at an early age. He dropped out of college to start Microsoft with his childhood friend Paul Allen. He married Melinda French in 1994 and they have three children. Today, Bill and Melinda Gates co-chair the charitable foundation …
- Full profile for Bill Gates
- Founded 1974
- Overview Microsoft is an American multinational corporation that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services. Its best known software products are the Microsoft Windows line of operating systems, Microsoft Office office suite, and Internet Explorer web browser. Its flagship hardware products are Xbox game console and the Microsoft …
- Location Redmond, Washington
- Categories Video Games, Software
- Founders Bill Gates
- Website http://www.microsoft.com
- Full profile for Microsoft
- Description The Xbox 360 is a video game console developed by Microsoft, and is the successor to the original Xbox, and it is the second console in the Xbox series. The Xbox 360 competes with Sony's PlayStation 3 and Nintendo's Wii as part of the seventh generation of video game consoles. The Xbox 360 was officially unveiled on MTV on May 12, 2005, with detailed launch and game information divulged later …
- Website N/A
- Full profile for Xbox 360