Update (Nick): A Facebook representative contacted us regarding Steven’s issue, we put them in contact, and the problem is resolved.
A reader sends a touching email today, complaining that his Facebook account has been deleted for no reason:
I’m a college student at University of Michigan and Facebook has deactivated my account. I’ve noticed, from reading your blog, you have connections to Facebook’s staff. Can you please forward this email to someone or do something… I just can’t be a college student without Facebook. I did nothing to have my account deactivated… it just happened late Sunday night. I’ve emailed them, but they don’t care.
I did a quick search for Steven on facebook but search is still down, so I have no idea if this guy’s profile is back up or not. And frankly, I don’t care all that much, ’cause the last thing I want is for everyone with a Facebook customer service issue to start emailing me.
But that sentence in the middle of the email that says “I just can’t be a college student without Facebook” fascinates me. What other brands have this kind of loyalty? Heroin?
Anyway, good luck in your quest to get Facebook to care about you again, Steven. And let me know how it all works out. I sincerely hope that this tragedy does not force you to drop out of college and…shudder…resort to becoming a MySpace user along with the rest of the unwashed masses.
By the way, remember this?