Consumerist is running an interview with a former Verizon rep who is spilling the beans on that company’s customer retention policies and confusing everyone in the process. Essentially, he’s describing the metrics Verizon uses to reward their sales force and punish the foolish customer. His best advice? Don’t get the 2-year contract and, if you play your cards right, every phone you get can be free or at least 25% off.

8 Confessions Of A Former Verizon Sales Rep [Consumerist]