Very good yeah

I like google app

I predict performance issues and growing pains. Wait, it’s not that kind of cloud. Seems they made up their own definition of “cloud” to mean “other peoples’ content.” Like, right now we’re all adding content (comments) to the “TechCrunch Cloud.”

Wow, man. Innovative. I bet several stock trolls fall for it.

i have used Google Apps and i believe that is actual SaaS and called as cloud computing. still i will try this and check if we can have some benefit of this.

The designer got carried away with the color blue and gradients, and went absolutely crazy for rounded corners. I hope there are templates.

[...] Here are some of the major components of the service: [...]

user interface is terrible but shareholders will sure like it

Forum support is great when you are willing to try things and read around. When that doesn’t work, I don’t want to call a company rep and have them suggest things they are reading from other forums. I would actually be pissed. I believe they should be experts on their own products and if they don’t have an answer, they will get back to me after looking into it, and actually testing it when conceivable.

I think their lengthy descriptions sound pretty desperate;
“3. SEO–make sure your company’s community shows up high when I reach for Google.”

C’mon now. It’s hardly a problem finding a company’s website/support. It’s usually one of the top links on the site.

Utopia! Today there isn’t a way to capture conversations across all of the social networks and put them together in a meaningful fashion.

Here’s a great 3rd party implementation of a distributed customer service app. Pure action instead of buzzwords and lofty visions:

http://www.getsatisfaction.com

Your post screamed “Spam” to me. Surely, no one really belts “Utopia!” as a greeting. I clicked and was nicely surprised. I like the overall design and concept. It’s a nice looking site, and I’m glad to see a lot of activity. The problem seems to be there were so many unanswered posts vs. answered. I would say it looks nicer than most of the forums/bbs that tech companies offer …but I don’t think it fundamentally offers more.

As an end-user, I understand problems and solutions are often introduced informally. My worry is that if I want the latest/best solution (that won’t void my warranty) I would always check the producers site first.

Best of luck.

Will companies be able to implement this Service cloud?

How to explain the ROI (Return On Investment) to your CEO, who has to sell this to the Board Of Directors?

Here’s a pretty good demo I found that explains it nicely…pretty powerful stuff…

Forgot the link. Here it is: http://www.salesforce.com/servicecloud/tour/

[...] yesterday released a customer service application based on shared data – it is called Service Cloud.  It seeks to capture ‘crowdsourced pools of [tech support] knowledge’ from around [...]

[...] The Service Cloud [...]

Sun Microsystems bought Q-Layer last week in related news.

http://www.vmachine.de/cms/index.php/en/die-news/588-sun-kauft-qlayer

Wall street is so wrong about Sun

[...] Salesforce.com Launches The Service Cloud, A Customer Service SaaS Application [...]

Please!!!!Spare me the pain and suffering of having to wait while someone from offshore central has me wait longer then I already do today. With this concept the offshore robots can put me on hold longer while they look up an answer to my problem that they don’t comprehend in the first place. If this is used only in the U.S. with techs who speak American English, I’m on board.

This is pretty novel idea. It almost seems surreal that this type of technology exists right now. I am skeptical that it would actually be able to deliver what it promises. However, I am optimistic to experience this new-age customer service model.

I see a different use for this technology. That is, how can it be used to address crisis situations. It would be able to dynamically track down ‘areas’ where issues are being reported and notify the correct executives. It could then put together an action plan based on some pre-determined scenario characteristics. I am absolutely impressed, nonetheless. thumbs up for Salesforce.com.

Great effort, hope this takes off. We’ve been seeing this kind of stuff piecemeal (e.g., reviews on Amazon end up in a million places) and user comments are becoming a gold mine. Any corp that mines/organizes them will rule, and IMO Salesforce has what it takes.

So in order for your company to get the same experience as they have in their demo video you just need the following:

-Run salesforce for Sales/Support

-Create a facebook application for your org and use the hooks to get data link to SFDC

-Use salesforce for partner management AND make sure your partners run salesforce as well to manage their business

-run Salesforce call center and knowledge base applications

-implement the salesforce sites solution

Seems pretty straight forward

Yeah, but this one has “cloud” in it.

Easy. You PR it as “cloud,” but you explain to investors that it’s really just a forum search engine, which is a concept that has been historically tested and has code readily available.

ChaCha was really ahead of its time!

In other words, TechMeme + Twitter.

Translation: make Salesforce your internet.

good , like DISO, all-in-one socail network

If you’re a current Salesforce customer, only the Facebook app part is really extra, and even that only if you want to tap into that community.

And sure, Salesforce want folks to switch to using them, but isn’t that any corp would want?

Customers are getting more creative in where they post questions and comments, and I think web-based content aggregation is becoming more important. I’ve had a chance to use Helpstream, which provides similar capabilities and I’m really excited with what they are doing. Plus, they’re at a very affordable price.

[...] [via] This entry was posted on Friday, January 16th, 2009 at 10:07 am and is filed under News. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site. [...]

[...] stage at Salesforce’s announcement of its Service Cloud, vendors like Google, Facebook, Plantronics, and even the Obama/Biden transition team are solving [...]

I actually called Salesforce and their reps have no clue what this is about…

sounds like an announcement, but where’s the real product?

[...] TechCrunchIT:  TechCrunch is always a good news source, and they’re no exception here.  That first screen shot of the Service Cloud gives a great flavor for what it really is.  They’ve basically created a simple mashup that lets you view these different sources out on the web as either Knowledge, Ideas, or Cases.  It’s an interesting model, but I find it somewhat strained to force everything through one of those three buckets when some of these things just need to be viewed as what they really are. Possibly related posts: (automatically generated)Another Chat With Concur’s Steve SinghWhere Does Customer Service Fit on the Org Chart?A few big or lots of small customers?Credit card companies about to get burned twice [...]

Does anyone know of a Service Cloud type implementation, with Salesforce.com or otherwise, that uses an engaging human video character with intelligent interactive interface to complement text display? Or even an animated character? But I would prefer human video, of course with clipped and smoothed video techniques. Thank you for whoever replies.

[...] stage at Salesforce’s announcement of its Service Cloud, vendors like Google, Facebook, Plantronics, and even the Obama/Biden transition team are solving [...]

[...] stage at Salesforce’s announcement of its Service Cloud, vendors like Google, Facebook, Plantronics, and even the Obama/Biden transition team are solving [...]

[...] stage at Salesforce’s announcement of its Service Cloud, vendors like Google, Facebook, Plantronics, and even the Obama/Biden transition team are solving [...]

[...] on top of this realtime platform. On stage at Salesforce’s announcement of its Service Cloud, vendors like Google, Facebook, Plantronics, and even the Obama/Biden transition team are solving [...]

Chris, thanks for sharing your feelings with the group. You can sit down in your chair now. Yes, you can sit down now.

Seriously, dude. WTF???

[...] Link: http://www.techcrunchit.com/2009/01/14/salesforcecom-launches-the-service-cloud-a-customer-service-s... [...]

[...] Salesforce paid my travel expenses to attend the launch in San Francisco. Screen capture from TechCrunchIT.] posted by Michael Krigsman January 19, 2009 @ 7:28 [...]

[...] context of Customer Service that caught my attention. As reported by Jeff Widman of TechCrunch the SEO promise read “SEO–make sure your company’s community shows up high when I reach for [...]

[...] Salesforce Customer Service in the cloud [...]

[...] Techcrunch’s writeup and details from [...]

[...] Here are some of the major components of the service: [...]

[...] potential of social media and the cloud integrating is compelling to say the least. Salesforce.com recently rolled out the Service Cloud, a customer service application that tries to capture the crowdsourced pools of [...]

[...] to s­a­y the lea­s­t. Sal­e­sfo­rc­e­.c­o­m re­c­e­n­t­ly­ rolle­d out­ the Ser­v­i­ce Clo­u­d, a cust­om­e­r­ [...]

[...] potential of social media and the cloud integrating is compelling to say the least. Salesforce.com recently rolled out the Service Cloud, a customer service application that tries to capture the crowdsourced pools of [...]

[...] potential of social media and the cloud integrating is compelling to say the least. Salesforce.com recently rolled out the Service Cloud, a customer service application that tries to capture the crowdsourced pools of [...]

I think the facebook integration was a waste of time. A professional network would have been more valuable. I can’t think of a single time I’ve ever though “runtime error?? better log in to facebook.” what about amazon’s mechanical turk?

[...] クラウドコンピューティングとソーシャルネットワーク(SNS)は、Web 2.0の中でとりわけ目立つ動きだ。だから控えめに言っても、ソーシャルなメディアとクラウドの統合化は当然のように魅力的なテーマだろう。そこでSalesforce.comが最近提供を開始した、Service Cloudというアプリケーションは、Google、Facebook、Amazonなどのサイトをはじめ、インターネット上に浮遊している大量のユーザ起源の知識を集めて、企業がよりベターなカスタマサービスのためにそれらの知識を利用できるようにする。Salesforceは今では、TwitterをService Cloudに接続して、カスタマサービスの担当者がこのSaaSを使って、800万以上ものTwitterユーザたちのつぶやきにアクセスできるようにしている。 [...]

[...] クラウドコンピューティングとソーシャルネットワーク(SNS)は、Web 2.0の中でとりわけ目立つ動きだ。だから控えめに言っても、ソーシャルなメディアとクラウドの統合化は当然のように魅力的なテーマだろう。そこでSalesforce.comが最近提供を開始した、Service Cloudというアプリケーションは、Google、Facebook、Amazonなどのサイトをはじめ、インターネット上に浮遊している大量のユーザ起源の知識を集めて、企業がよりベターなカスタマサービスのためにそれらの知識を利用できるようにする。Salesforceは今では、TwitterをService Cloudに接続して、カスタマサービスの担当者がこのSaaSを使って、800万以上ものTwitterユーザたちのつぶやきにアクセスできるようにしている。 [...]

[...] potential of social media and the cloud integrating is compelling to say the least. Salesforce.com recently rolled out the Service Cloud, a customer service application that tries to capture the crowdsourced pools of [...]

[...] This morning I find the two spaces might be coming together.  Salesforce.com’s Service Cloud, perhaps one of the best examples of a service which shows the potential for sharing data, has [...]

[...] This morning I find the two spaces might be coming together.  Salesforce.com’s Service Cloud, perhaps one of the best examples of a service which shows the potential for sharing data, has [...]

[...] potential of social media and the cloud integrating is compelling to say the least. Salesforce.com recently rolled out the Service Cloud, a customer service application that tries to capture the crowdsourced pools of [...]

[...] recently rolled out the Service Cloud, a customer service application that tries to capture the crowdsourced pools of [...]

Easy. You PR it as “cloud,” but you explain to investors that it’s really just a forum search engine, which is a concept that has been historically tested and has code readily available, that uses an engaging human video character with intelligent interactive interface to complement text display?

[...] also mentioned strong growth (175 percent growth in clients) in Salesforce’s Service Cloud product, a customer service SaaS applications launched earlier this [...]

That is, how can it be used to address crisis situations. It would be able to dynamically track down ‘areas’ where issues are being reported and notify the correct executives.

[...] call, Salesforce founder and CEO Marc Benioff strongly emphasized that the Service Cloud, which was launched in January, was one of the fastest growing segments of the company’s business. A customer [...]

As an end-user, I understand problems and solutions are often introduced informally. My worry is that if I want the latest/best solution (that won’t void my warranty) I would always check the producers site first.

[...] Salesforce.com launches the service cloud [...]